Ordering Process

VideoPak Ordering Process

  • You confirm the screen size and the quantity you require.
  • We will send you the relevant artwork templates / cutter to create your artwork and Artwork Checklist document. **Note** we offer a graphic design service if required.
  • We will send you an official quotation detailing the costs.
  • You confirm acceptance and we send you a pro-forma invoice.
  • We send you an order confirmation
  • You remit the funds.
  • We produce & deliver the goods.

Production assets

  • You send us your artwork by email or internet transfer (WeTransfer, YouSendIt or similar). Please ensure artwork is supplied to our templates & specifications.
  • Our Graphics team will review your artwork and contact you if there are any problems.
  • We will send you PDF proofs to approve. You will need to email us approval.
  • You send us your Videos (WeTransfer, YouSendIt or on Disk / USB in the post). Please ensure your video(s) are supplied to our specifications.
  • We will check the videos on our test units and confirm if any adjustments are required.
  • We can send you production proofs if required.

Lead times

  • Lead times vary according to the quantity, product specification and our stock levels.
  • On average, orders below 200 units of our standard product, that is in stock, is 5-10 days.
  • We will send you PDF proofs to approve. You will need to email us approval.
  • Product ordered as a new production from the factory may take 2-4 weeks.
Contact Us

Send us an email and we'll get back to you, asap.