Ordering Process

VideoPak Ordering Process

  • You confirm the screen size and the quantity you require.
  • We will send you the relevant artwork templates / cutter to create your artwork and Artwork Checklist document. **Note** we offer a graphic design service if required.
  • We will send you an official quotation detailing the costs.
  • You confirm acceptance and we send you a pro-forma invoice.
  • We send you an order confirmation
  • You remit the funds.
  • We produce & deliver the goods.

Production assets

  • You send us your artwork by email or internet transfer (WeTransfer, YouSendIt or similar). Please ensure artwork is supplied to our templates & specifications.
  • Our Graphics team will review your artwork and contact you if there are any problems.
  • We will send you PDF proofs to approve. You will need to email us approval.
  • You send us your Videos (WeTransfer, YouSendIt or on Disk / USB in the post). Please ensure your video(s) are supplied to our specifications.
  • We will check the videos on our test units and confirm if any adjustments are required.
  • We can send you production proofs if required.

Lead times

  • Lead times vary according to the quantity, product specification and our stock levels.
  • On average, orders below 200 units of our standard product, that is in stock, is 5-10 days.
  • We will send you PDF proofs to approve. You will need to email us approval.
  • Product ordered as a new production from the factory may take 2-4 weeks.
Contact Us

Send us a message and we'll get back to you.

UK Produced Quick Turn Around
Chinese New Year is fast approaching (end of Jan to the second week of Feb) and as we know every year that means no video brochure production for two weeks!  But worry not! We’ve got your back!
We offer UK produced Video Brochures (Hard and Soft Cover) and Video Boxes with a low-run, fast turn around service to avoid missing those pressing deadlines.
We hold stock of both magnet & light sensor 7″ HD IPS screens so we can produce most common formats including specialist finishing (Foil, Emboss, Spot UV, Laser Cut) in just 5 -10 days.
Please contact – hello@fuse-innovation.com for more information.
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